The secret to a winning culture? Rhythm.
How consistent habits, intentional recognition, and weekly team rituals create a thriving practice, delighted patients, and sustainable growth.
At MODIS Dental Partners, we believe smart growth starts with culture. Too many practices focus solely on production or marketing, only to find growth stalls and patients aren’t as loyal as they should be. The problem? They skipped the essentials: building a thriving, engaged team and a culture that consistently delivers five-star experiences.
That’s where the MODIS Playbook comes in. Our approach helps dental practices grow with clarity, confidence, and sustainable success — by putting people and culture first.
Move 1: Build a winning culture
Before you tackle marketing or production goals, focus on what truly drives growth: an engaged, aligned team.
The Monday Morning Reboot
At MODIS partner, Innovative Dental, every Monday begins with a “reboot.” The team celebrates five-star patient experiences, shares reviews, and highlights team members who went above and beyond — their “Innovator of the Week.” This weekly ritual keeps the team aligned, energized, and motivated to deliver exceptional care.
Case Studies in Action
From a child finishing braces to a full-mouth reconstruction, the team reviews patients’ journeys together. Every role — from front desk to dental assistant — is recognized for its impact. These stories remind everyone why they show up each day and reinforce a patient-first mindset.
Cultural Conversations
The reboot also includes reflection on values, books, or inspirational stories. Topics like the “License to Thrill,” which empowers team members to address patient needs immediately, help the team own the patient experience and make meaningful decisions without unnecessary approvals.
Move 2: Learn from the best
Great culture doesn’t happen in isolation. Innovative Dental borrows ideas from other industries — from Ritz-Carlton hospitality principles to local businesses — and adapts them for the practice.
From office scents to a welcoming, non-traditional front desk, these thoughtful touches enhance the patient experience and make the practice a more enjoyable place to work. Team members share their “five-star experiences” from outside the office and translate lessons into actionable improvements for patients.
Celebrate Your Heroes
Recognizing outstanding behaviors — big or small — prevents unsung heroes and encourages everyone to contribute to a positive environment. Whether it’s helping a nervous parent with a crying baby or keeping the space spotless without being asked, celebrating these actions reinforces the culture that drives results.
Move 3: Start simple, start today
Creating a thriving culture doesn’t happen overnight. Grant Olson, founder of Innovative Dental, started small: “Let’s just be the kindest people our patients have ever met.” That simple core value evolved into a comprehensive system of recognition, reflection, and intentional weekly rhythm.
The easiest place to begin? Start with five-star patient experiences. Celebrate your wins, engage your team, and watch how a strong culture naturally drives growth, loyalty, and a better patient experience — all while making your practice a more fulfilling place to work.
Why it works
The MODIS Playbook isn’t just a collection of ideas. It’s a proven approach that aligns teams, strengthens culture, and amplifies business growth. Practices across the MODIS community are using these rhythms and tactics to engage staff, delight patients, and grow with purpose.
Learn more about the MODIS Playbook
How consistent habits, intentional recognition, and weekly team rituals create a thriving practice, delighted patients, and sustainable growth.
At MODIS Dental Partners, we believe smart growth starts with culture. Too many practices focus solely on production or marketing, only to find growth stalls and patients aren’t as loyal as they should be. The problem? They skipped the essentials: building a thriving, engaged team and a culture that consistently delivers five-star experiences.
That’s where the MODIS Playbook comes in. Our approach helps dental practices grow with clarity, confidence, and sustainable success — by putting people and culture first.
Move 1: Build a winning culture
Before you tackle marketing or production goals, focus on what truly drives growth: an engaged, aligned team.
The Monday Morning Reboot
At MODIS partner, Innovative Dental, every Monday begins with a “reboot.” The team celebrates five-star patient experiences, shares reviews, and highlights team members who went above and beyond — their “Innovator of the Week.” This weekly ritual keeps the team aligned, energized, and motivated to deliver exceptional care.
Case Studies in Action
From a child finishing braces to a full-mouth reconstruction, the team reviews patients’ journeys together. Every role — from front desk to dental assistant — is recognized for its impact. These stories remind everyone why they show up each day and reinforce a patient-first mindset.
Cultural Conversations
The reboot also includes reflection on values, books, or inspirational stories. Topics like the “License to Thrill,” which empowers team members to address patient needs immediately, help the team own the patient experience and make meaningful decisions without unnecessary approvals.
Move 2: Learn from the best
Great culture doesn’t happen in isolation. Innovative Dental borrows ideas from other industries — from Ritz-Carlton hospitality principles to local businesses — and adapts them for the practice.
From office scents to a welcoming, non-traditional front desk, these thoughtful touches enhance the patient experience and make the practice a more enjoyable place to work. Team members share their “five-star experiences” from outside the office and translate lessons into actionable improvements for patients.
Celebrate Your Heroes
Recognizing outstanding behaviors — big or small — prevents unsung heroes and encourages everyone to contribute to a positive environment. Whether it’s helping a nervous parent with a crying baby or keeping the space spotless without being asked, celebrating these actions reinforces the culture that drives results.
Move 3: Start simple, start today
Creating a thriving culture doesn’t happen overnight. Grant Olson, founder of Innovative Dental, started small: “Let’s just be the kindest people our patients have ever met.” That simple core value evolved into a comprehensive system of recognition, reflection, and intentional weekly rhythm.
The easiest place to begin? Start with five-star patient experiences. Celebrate your wins, engage your team, and watch how a strong culture naturally drives growth, loyalty, and a better patient experience — all while making your practice a more fulfilling place to work.
Why it works
The MODIS Playbook isn’t just a collection of ideas. It’s a proven approach that aligns teams, strengthens culture, and amplifies business growth. Practices across the MODIS community are using these rhythms and tactics to engage staff, delight patients, and grow with purpose.
Learn more about the MODIS Playbook
Learn more about the MODIS opportunity.
To take a deeper dive into our team, partnership model and valuation process, connect with a team member today.